On first contact with their web portal, technicians download the client app, which provides a personal console for adding connections, running on-demand support sessions and accessing systems with the agent installed. This is a versatile feature as users can be removed from a team, perhaps when a project has finished, and allocated to a new one without having to change each device’s access permissions.

Licences are required for each user, joining invitations are sent to them from the portal and access security can be tightened with SSO (single sign-on).Īdministrators add selected users to teams and create access groups that contain the devices they’re allowed to see. The Teams feature in Connect Professional allows administrators to organise support staff into groups where each one is permitted to access specific sets of devices with the agent installed. These each cost an extra £13 and, at present, apps are not available for remotely connecting to mobile destination devices. On-demand and unattended access to Windows, macOS and Linux systems, otherwise known as destinations, are provisioned respectively by a lightweight quick assist portable app and an agent.Īcronis also offers client apps (formerly Remotix) for iOS and Android devices so technicians can provide support on the move. Connect presents an account administration web portal and client console apps for technicians to provide remote support.

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